Why outsource your Managed IT Support?

By Luke Watts // 21st March 2018

Here at RoundWorks, we provide Managed IT Support services to lots of happy customers in Nottingham, the East Midlands and almost every part of England. We know our clients have made a great decision to outsource their IT support to us. But is this the right move for YOUR business?

Of course, there are ‘fors’ and ‘againsts’ when it comes to outsourcing – as with any business decision. But in this article, we’re focusing on the pros (surprise!). So here are our top 8 reasons for letting RoundWorks IT loose on your computer systems and infrastructure.

We’ll save you some pennies

Cost is one of the biggest reasons companies outsource their IT. After all, unless you’re a large business employing hordes of people, is it really worth hiring a dedicated IT Manager? Probably not, as the chances are it’ll be cheaper to outsource to us.

When thinking about costs, it’s important to remember you’re not just forking out for someone’s salary. You’ve got to factor in recruitment and training, sick pay, holiday pay, temporary staffing to cover absence, pension contributions…the list goes on! It’s hard to predict what your actual staffing costs will be each month.

Not so with RoundWorks. You’ll just pay us a nice, fixed amount each month and we’ll keep your IT systems in great shape all year round. Simples! What’s more, we could even save you money by spotting ways to streamline your infrastructure during your two FREE annual IT audits. We saved one of our clients £1,300 – not a sum to be sniffed at!

We’ve got the know-how

If you manage your IT in-house, you’ll be responsible for making sure your IT Manager is up to speed with the latest industry developments. That means ongoing training, CPD and time away from the day job to attend conferences and sit exams. All of which will cost your business before you can start reaping the benefits.

With our Managed IT Support service, you don’t have to worry about any of this. The RoundWorks team are always on top of the latest technical developments, using our knowledge and expertise to benefit your business. Having worked with a wide range of company types and sizes, we’ve also experienced (and fixed) pretty much every IT problem under the sun – which may not be the case with an in-house IT department.

State of the art tech

Most businesses simply can’t afford to invest in the kind of sophisticated monitoring and management software that we can provide. Since we set up RoundWorks just over a year ago, we’ve invested heavily in market-leading IT support solutions, so we can give our clients the best possible service and support.

We’ve also partnered with leading brands such as CloudBerry Lab, Veeam, Datto, Watchguard, Webroot and AppRiver, so we can bring you amazing products at fantastic prices. It’s our goal to use the best available technology to help our clients stay one step ahead of the competition – and it works!

We’re ‘always on’

The problem with an in-house IT Manager is that sometimes, they simply aren’t there. That could be down to holidays, sickness or any other kind of absence. And if there’s no one else in the business with the right skills to cover for them, you’re in a bind. Of course, you could get a temp in, but that’s a lot of extra cost – and they might not do a great job.

Enter RoundWorks to save the day! With our dedicated team of expert engineers, there’ll always be someone to answer your questions or fix a fault. What’s more our remote monitoring and management software will keep a beady eye on your computers and networks 24/7, flagging up any issues so we can jump on them before a real problem develops.

A proactive approach

The problem with having your own IT department is that, all too often, they operate with a ‘break/fix’ mentality. In other words, they sit pretty until something goes wrong. You’re then stuck with downtime and disruption until they figure out how to put things right. Not good for productivity or efficiency.

That’s not how we operate at RoundWorks. Instead, our approach revolves around proactive management and maintenance. We want to keep your IT systems healthy so they’re less likely to break down in the first place. And that’s where our remote monitoring service comes in, not to mention those two annual IT audits we talked about earlier.

Better security = reduced risk

IT security is a huge issue for many businesses today. With hacking, malware and other viruses rife, you’ve simply got to take steps to protect yourself. But how do you know you’ve got the right systems in place and you’ve done enough to secure your networks?

Here at RoundWorks, we have the knowledge and experience to assess the right level of protection for your business and put the required systems in place. As noted above, we’ve partnered with industry-leading brands to bring you the very best in online backup, antivirus, firewalls and other security solutions. What’s more, we’ll put a Disaster Recovery Plan in place, so you can get back on your feet as soon as possible if the worst happens.

Letting you focus on the day job

For smaller businesses, life can be a juggling act between managing core business activities and other tasks such as admin, finance and IT. It stands to reason that the more time you spend away from the day job, the more your bottom line will suffer. So take the bull by the horns and outsource some of these tasks to third parties.

By handing your IT support over to us, you’ll have more time to focus on what you do best – meeting your clients’ needs and working to grow your business. We’ll take care of your IT requirements, working quietly in the background to monitor your systems and deal with any problems before they impact on your operations.

Helping you work smarter

Any IT company worth its salt will help its clients find ways to work more efficiently. RoundWorks IT is no exception. There are lots of ways we can help you streamline your business operations, speed up your processes and boost productivity levels.

For example, we might suggest investing in or upgrading to new technology. Improving communications and collaborative working by introducing cloud-based services. Or cutting your print costs by changing how you use your printers and consumables.

Like to know more?

We’d love to talk to you about our Managed IT Support services! Just give us a call on 0333 344 4465, drop us a line to info@roundworks-it.co.uk or have an online chat with us at our website. We look forward to speaking with you soon.

RoundWorks IT

Follow Us