when you need it
Your IT Department. No Headaches.
Ah, our bread and butter, Managed IT Support or often referred to as Managed Services.
30 day rolling contracts, one monthly fixed fee, one company to monitor, manage, support and innovate your IT systems and infrastructures. Your IT, becomes our IT.
So, what is Managed IT Support?
All inclusive, no holds barred, all you can eat IT Support. We’ll maintain your IT systems and be on hand 5 days a week, 12 hours a day for you and your staff.
We don’t just fix problems, we prevent problems and IT failures with monitoring, pro-active maintenance, IT audits and innovation.
We’re your partner in crime when it comes to IT offering a dedicated account manager who’ll work with you, and not against you to achieve your IT goals. They’ll handle purchases, projects and most importantly, your relationship with us.
- All you can eat, unlimited IT Support from 7am-7pm weekdays
- Site visits included in the single monthly fee
- Endpoint monitoring and management; we keep your IT running optimally
- Microsoft 365/GSuite Management; we’ll manage your platforms
- Updates & Patch Management; ensuring devices are up to date and secure
- 3rd Party Vendor Management; we’ll save you time (and stress!) by dealing with 3rd parties on your behalf
- 15 minute response times
- Inclusive free IT audits; comprehensive and easy to understand
Why Managed IT Support
- Lower IT costs vs inhouse staffing
- Access to a wide variety of technical skillsets
- No HR stresses, allowing you to focus on your business
- A team of IT professionals beside you, 12 hours a day, 5 days a week
- Experienced with the latest technology and upcoming technology, we’re always innovating
- Centralised technology and consolidation; one supplier, all the boxes ticked
- Increased service levels
Why RoundWorks IT for your Managed IT Support needs?
- We’re 5* rated, highly reviewed and recommended
- We’re flexible, offering 30 day rolling contracts
- Fixed monthly costs
- We’re dynamic and tailor our services based around your requirements
- We’re responsive, backed by our 15 minute SLA
- We’re approachable, we’re here from 7am-7pm Mon-Fri (out of hours contracts are available)
- We’re an award winning, customer focussed business
Managed IT Support - What's Included:
7 am to 7 pm Support
From sunrise to sunset, our friendly support team is available Monday to Friday, from 7 am to 7 pm by telephone, email or live chat
15 Minute Responses
Your IT department, available 7 am to 7 pm, Monday to Friday - contractually backed
Management, proactive monitoring, support and reporting of connected devices and IT networks
Never miss an important update. All critical patches automatically applied; up to 120 critical applications supported
30 Day Rolling Contracts - No Risk!
No tie-ins or golden handcuffs. Rolling contracts with simple billing and transparent pricing. Try us, like us, keep us!
Remote & On-Site Support Included
No call-out fees or hourly rates for on-site visits. No hidden costs - guaranteed!
Inclusive IT Audits
A comprehensive audit of IT systems with non-technical reports to help you understand areas of concern and opportunities for improvement
Dedicated Account Management
Our friendly team deliver exceptional service with a personal touch. No call scripts or automated bots allowed.