when you need it
Your IT Department. No Headaches.
Your IT Department
Hello. We’re RoundWorks IT, an up-front and approachable team based in the heart of the East Midlands, dutifully supporting the IT requirements of a national client base.
If you’re exploring a fresh alternative to existing IT support or suddenly found yourself responsible for IT services, we can help!
New to Managed IT Support?
- No HR headaches
- No hiring or ongoing requirement from HR
- No long term commitments: rolling monthly contracts
- A scalable service capable of growing with your business
- A team of focused professionals dedicated to supporting your organisation
Fear of Change?
Don’t! Try us, like us, keep us. No risk – we won’t tie you into lengthy contracts.
Let us fix your IT nightmares and release you to focus on managing your business.
On-Demand IT Support
It’s a fair assumption; most take IT for granted until a problem arises. Often, the responsibility falls to any self-appointed “expert” to fix or escalate to another department.
We understand. Not every business is ready for managed IT support; that got us thinking. Why treat those organisations differently?
We’re proud to offer on-demand support with no premiums or reduced response times. Our Service Pledge applies to all customers regardless of contract status.
So go on, drop us a line today to discuss your requirements. We want to help.
How can we help?
Quite simply, our team becomes your IT support service. All monitoring, support and crisis management is remotely handled with physical requirements assessed upfront and delivered as part of a fixed monthly fee. Simple.
Furthermore, remote support is scalable and always-connected – monitoring and proactively identifying potential issues.
Our friendly, supportive team works around your daily operations between 7 am to 7 pm – Monday to Friday. An out of hours service is available for 24/7 operations.
Managed IT Support - What's Included:
7 am to 7 pm Support
From sunrise to sunset, our friendly support team is available Monday to Friday, from 7 am to 7 pm by telephone, email or live chat
15 Minute Responses
Your IT department, available 7 am to 7 pm, Monday to Friday - contractually backed
Management, proactive monitoring, support and reporting of connected devices and IT networks
Never miss an important update. All critical patches automatically applied; up to 120 critical applications supported
30 Day Rolling Contracts - No Risk!
No tie-ins or golden handcuffs. Rolling contracts with simple billing and transparent pricing. Try us, like us, keep us!
Remote & On-Site Support Included
No call-out fees or hourly rates for on-site visits. No hidden costs - guaranteed!
Inclusive IT Audits
A comprehensive audit of IT systems with non-technical reports to help you understand areas of concern and opportunities for improvement
Dedicated Account Management
Our friendly team deliver exceptional service with a personal touch. No call scripts or automated bots allowed.