Managed IT Support:
when you need it

Your IT Department. No Headaches.

Managed IT Support

Managed IT Support

Your IT Department

Hello. We’re RoundWorks IT, an up-front and approachable team based in the heart of the East Midlands, dutifully supporting the IT requirements of a national client base.

If you’re exploring a fresh alternative to existing IT support or suddenly found yourself responsible for IT services, we can help!

New to Managed IT Support?
Consider this…
  • No HR headaches
  • No hiring or ongoing requirement from HR
  • No long term commitments: rolling monthly contracts
  • A scalable service capable of growing with your business
  • A team of focused professionals dedicated to supporting your organisation

Fear of Change?

Don’t! Try us, like us, keep us. No risk – we won’t tie you into lengthy contracts.

Let us fix your IT nightmares and release you to focus on managing your business.

 

On-Demand IT Support

It’s a fair assumption; most take IT for granted until a problem arises. Often, the responsibility falls to any self-appointed “expert” to fix or escalate to another department.

We understand. Not every business is ready for managed IT support; that got us thinking. Why treat those organisations differently?

We’re proud to offer on-demand support with no premiums or reduced response times. Our Service Pledge applies to all customers regardless of contract status. 

So go on, drop us a line today to discuss your requirements. We want to help. 

How can we help?

Quite simply, our team becomes your IT support service. All monitoring, support and crisis management is remotely handled with physical requirements assessed upfront and delivered as part of a fixed monthly fee. Simple.

Furthermore, remote support is scalable and always-connected – monitoring and proactively identifying potential issues.

Our friendly, supportive team works around your daily operations between 7 am to 7 pm – Monday to Friday. An out of hours service is available for 24/7 operations.

Managed IT Support - What's Included:

7am to 7pm Support from RoundWorks IT

7 am to 7 pm Support

From sunrise to sunset, our friendly support team is available Monday to Friday, from 7 am to 7 pm by telephone, email or live chat

15 Minute Responses from RoundWorks IT

15 Minute Responses

Your IT department, available 7 am to 7 pm, Monday to Friday - contractually backed

Endpoint Management from RoundWorks IT

Endpoint Management

Management, proactive monitoring, support and reporting of connected devices and IT networks

Update Management from RoundWorks IT

Update Management

Never miss an important update. All critical patches automatically applied; up to 120 critical applications supported

30 Day Rolling Contracts. No Risk.

30 Day Rolling Contracts - No Risk!

No tie-ins or golden handcuffs. Rolling contracts with simple billing and transparent pricing. Try us, like us, keep us!

Remote & On-SIte Support Included from RoundWorks IT

Remote & On-Site Support Included

No call-out fees or hourly rates for on-site visits. No hidden costs - guaranteed!

Inclusive IT Audits from RoundWorks IT

Inclusive IT Audits

A comprehensive audit of IT systems with non-technical reports to help you understand areas of concern and opportunities for improvement

Dedicated Account Management from RoundWorks IT

Dedicated Account Management

Our friendly team deliver exceptional service with a personal touch. No call scripts or automated bots allowed.

What Our Clients Say...

RoundWorks IT
5.0
Based on 126 reviews
powered by Google
Dominic Wigg
Dominic Wigg
10:34 06 Jan 20
Always polite and swift to resolve our IT issues. Thank you to all... at Roundworksread more
Gary Thorpe
Gary Thorpe
13:29 18 Dec 19
Roundworks were tasked with connecting us remotely with our end... customer. Very easy to deal with and dealt with our connection easily. Many thanks.read more
Dean Victoria
Dean Victoria
11:10 21 Nov 19
Great team, know their stuff and save us from hours of trying to... figure out IT dramas ourselves. Legends.read more
David Cambridge
David Cambridge
13:25 11 Oct 19
Great team to work with, they always deal with all our IT issues... quickly and efficiently and are always on hand to discuss future projectsread more
Chris Preston
Chris Preston
07:17 05 Sep 19
Resolved problem immediately well done Jenna excellent service once... again. Excellent service the team are well recommended,. Thank you for a fantastic job.read more
Christopher McCormick
Christopher McCormick
12:08 03 Sep 19
I can't recommend RoundWorks enough for IT services and support.... They're knowledgeable, friendly, efficient and helpful. I've had a wide range of IT issues over the years which the guys at RoundWorks have quickly resolved for me. The customer service is second to none.read more
james nee
james nee
07:52 03 Sep 19
As usual great service from a brilliant team. Problem fixed within... minutes of being reported. Always doing that little bit extra !!!???read more
John O'Hara
John O'Hara
14:16 28 Aug 19
How can I not give this company a 5 Star Review, their service is... second to none. The issue I had was resolved within 15 mins, outstanding service guys!read more
Jayesh Mistry
Jayesh Mistry
13:35 14 Aug 19
They just fix things and make it better...great service, quick... communication, they do the job straight away. 10/10. Very friendly.read more
Marc Doughty
Marc Doughty
11:47 10 Jul 19
Great company to deal with. Extremely professional and polite.... Resolve any issues quickly.read more
Demi Harman
Demi Harman
08:12 26 Jun 19
The Roundworks team are without a doubt the best, friendliest, most... knowledgeable and awesome bunch of IT experts I’ve ever had the pleasure to work with. They go above and beyond to ensure that any IT issue is solved. They're so willing to help with anything no matter how big or small and are always so positive and friendly. 5 stars really don't do these guys justice and it's an absolute pleasure to work with them!read more
Debbie Nixon
Debbie Nixon
16:14 18 Jun 19
Top class customer service from the RoundWorks team. Efficient and... friendly with issues resolved promptly every time. Highly recommended. Debbie, UKATAread more
Jessica Neal
Jessica Neal
12:47 06 Jun 19
The guys at Roundworks IT are really friendly and helpful. Any IT... query we have is dealt with really quickly and we are kept in the loop all the way. Highly recommended!read more
Danielle Garton
Danielle Garton
16:54 13 May 19
Absolutely amazing service, these guys go above and beyond. Even try... to fix problems that is not even there own software just to help! Would HIGHLY recommend. Danni Garton - Business Development Manager at 360 Recruitment Ltdread more
Next Reviews

Need Managed IT Support?

Interested in working together?

If you need a reliable, fast-moving, problem-solving team, drop us a line, and we’ll start thinking about how we can help you.

0333 344 4645

We look forward to hearing from you.

Yes, I would like to receive a free audit. Please contact me

Hello

Any IT issue, drop us a line and we'll get straight on it!

Drop us a Line

0333 344 4645

Our Hours

07:00 to 19:00 Mon - Fri