Is Your Current Phone System Burning A Hole In Your Pocket?

 In RoundWorks IT News

Although we bask in the conveniences of the internet in our everyday working lives, it can be easy to forget how much reliance we put on our telephone systems.

Businesses have been utilising telephones to connect with customers long before the world wide web was even conceived. However, despite businesses taking full advantage of the internet, phone systems are still an integral fixture within every business. Whether you have a quick query, a business meeting, or simply want to have a natter with an associate, your desk phone is there to handle the job.

But with so many PBX and VOIP systems on the market, it can be easy to get bogged down by all the technical jargon.

Before you know it, you’re burning a hole in your pocket with a mediocre phone system, that doesn’t have all the functionalities that your business needs.

If your phone bills are leaving a sour taste in your mouth every month, we have the perfect solution!

But first, let’s chew up some of that technical jargon!

What Does PBX & VOIP Stand For?

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Whether you have been in business for two years or two minutes, technical acronyms can leave you feeling a little overwhelmed. After all, how complicated can a phone system be, right?

PBXPrivate Branch Exchange is a private, dedicated phone network that is used to connect companies or organisations with their customers.

VOIP – Voice Over Internet Protocol, also referred to as IP Telephony is a system which allows you to deliver voice communication and multimedia sessions over the internet.

What’s The Difference?

One of the most simple distinctions between PBX and VOIP is the equipment. On the one hand, you have the more traditional PBX systems that rely on analogue telephone equipment, whereas the VOIP system handles calls and multimedia via mobile phones and computers.

Ultimately both the PBX and VOIP system achieve the same end goal – to connect you with customers.

Slash Your Costs By Up To 80% With 3CX

VOIP

Here at RoundWorks IT, we know our stuff when it comes to PBX and VOIP  business systems.

If you have worked with us before, you will know we love to have a natter with our clients, and we believe that communicating with customers and clients shouldn’t be leaving you empty-handed.

Save money and stay connected with our all in one PBX & VOIP Solution!

3CX In A Nutshell

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If it’s time to make a change to your companies outdated PBX & VOIP, 3CX is the perfect solution.

Alongside slashing your yearly cost by up to 80%, 3CX features a wide selection of state of the art features and solutions, to help keep your business connected.

Here’s Why You Should Choose 3CX Opposed To Other Competitors

 

Straight-forward installation & management

Unlike other PBX & VOIP providers, 3CX offers pre-configured templates and a Plug & Play Interoperability of IP Phones and gateways for automatic configuration. This modern but simple process makes installation completely hassle-free.

 

Deploy on-premise or in the Cloud – The choice is Yours!

If you have had issues with flexibility with previous providers, you’ll be glad to know that flexibility is at the core of everything 3CX has to offer. Whether you choose to deploy 3CX in the cloud from your account in minutes or on-premises, it’s completely your choice!

 

Industry-leading security and backup

When it comes to VOIP security, 3CX sets the industry standard. The robust, inbuilt security has been exclusively developed to provide your PBX system with exceptional protection from pesky attacks.

 

Slash phone bills by up to 80%

When it comes to the monthly costs, 3CX takes the industry spotlight, offering an unbeatable saving of up to 80%!

Here are some of the savings…

  • Licensing is based on the number of simultaneous calls and not extensions.
  • Avoid per extension licensing and pay per PBX instead.
  • Make free inter-office calls and branch calls.
  • Use prominent SIP trunks to reduce outbound call charges.
  • Reduce travel expenses with integrated web conferencing.
  • Eliminate 800 number phone bills with WebRTC integration.
  • Use International DIDs & IP Telephony so customers can call in at competitive rates.

 

The 3CX app allows you to take your extension wherever you go!

Unlike dated PBX systems, 3CX allows you to take your Extention wherever you go with the handy 3CX app. Available to download for both Android and iOS, softphones for Windows and Mac, WebRTC softphone and clientless web conferencing you are guaranteed to be kept in the loop!

Additionally, clients can reach you directly from your website with the 3CX Live Chat & Talk plugin!

 

Next-generation call centre features

With the 3CX PRO and Enterprise editions, you can access advanced call centre features bundled in at no additional costs.

Features include:

  • Call centre reporting, such as user activity, team queue and SLA.
  • Queue stratagies and real-time statistics.
  • Barge in, listen in and whisper to agents’ calls.
  • CRM integration with popular CRMS – Salesforce, Office 365 and Freshdesk.
  • 3CX CRM API to develop your own CRM integration.
  • Live chat with your website visitors to offer real-time support and advice.

 

Get The Ball Rolling Today

If you’re keen to find out more about our PBX & VOIP Solutions, then get in touch with the team here at RoundWorks IT today. We can help you get the ball rolling towards a more efficient and sustainable telecommunication future for your business.

Get in touch today; we are a friendly bunch!

Call 0333 344 4645 or Email info@roundworks-it.co.uk

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