Why Size Doesn’t Matter – Managed IT Support

By Luke Watts // 8th October 2019

Size of the team doesn't matter

“Size doesn’t matter” has been a turn of phrase that we have all stumbled across at some stage or another.

Whatever the context, the coined phrase has always held tremendous levels of reassurance and positivity. But despite this, in a professional world, why do we still lean towards the notion of “bigger is better”?

Every once in a while, we stumble across potential clients that naturally, feel hesitant to take what feels like a leap from corporate giants to a smaller independent company like ourselves – and we completely get it.

However, what is causing you to feel like you need to make a move in the first place? What is your existing company not fulfilling?

So, join us as we chew the fat on why size doesn’t matter and some of the great perks of working with smaller independents.

Why Bigger Isn’t Always Better

With large corporations and brands taking centre stage and leading the way, it’s easy to see how we can misconstrue the size of an organisation for its reputability. Whether it’s well-advertised, or it’s been established for half of a century, the scale really doesn’t mean anything.

But, why is it, only when an issue arises that we delve a little deeper into the reputation of these companies?

At one time or another, we have uncovered the true reputations of larger organisations at our own expense.

The endless 1-star reviews and in some cases, negative press coverage often leaves us questioning why we chose to spend our money with them in the first place.

With large businesses leaving us at their mercy, why is it that we still opt for these corporate giants?

The Perks Of Independents

For those looking to make a change, but unsure where to start and what company to invest in, let’s first take a look at some of the overlooked benefits of investing in smaller independents.

Exceptional Value For Money

Whether it’s a subscription or an insurance policy, we are often left wondering how much value we really receive.

At RoundWorks, our prices are not only competitive, but we pride ourselves on going above and beyond for every client.

We know you’ve probably heard it all before. So that’s why at RoundWorks, we skip the hard sales talk and let our customers’ feedback do the talking.

“As a new client of RoundWorks IT we have been so impressed by not only the professional service, expertise and speed of delivery in dealing with an issue, but additionally we are over the moon by their “nothing is too big/small” and “can-do attitude”. Backed up by decent service charges and without doubt excellent value for money, (what you see is what you get) the Brunts charity would highly endorse this company to anyone wishing to have a quality and reliable IT support services.”Google Review – Paul Williams – Brunts Charity

Personalised Approach & Dedicated Account Managers

In times of an emergency, a familiar, dedicated account manager proves invaluable.

From a clients point of view, they know who they need to speak to, what number to dial and most importantly, a friendly reception.

Forget the days of multiple explanations, to what feels like every employee in the company, to then be put on hold.

With an independent like RoundWorks IT, your account manager will already have a great understanding of your account and needs. Not only does this provide you with peace of mind, but it also means that your issue will be ironed out promptly.

Matt and Luke are, without a doubt, the most helpful, knowledgeable and hardworking team you could wish to work with. They have helped our office considerably and gone above and beyond what is expected. RoundWorks support is so personable that you are made to feel like their only client and this is clearly reflected in reviews from others. Could not recommend more.”Google Review – Michelle Watson – WinFibre UK

A Team That Cares

When disaster strikes, all you want is a prompt resolution and the support you require to get things back in order.

Despite livelihoods being on the line, this doesn’t mean you will be granted the golden ticket of priority from a larger organisation. Rather than receiving the fast-pass, you can quickly be left feeling like your at the bottom of the service queue.

At RoundWorks, we consider ourselves one of the team. If an issue arises, it matters to us that you are back up and running as quickly as possible.

“Absolutely amazing service, these guys go above and beyond. Even try to fix problems that is not even their own software just to help! Would HIGHLY recommend” – Google Review – Danni Garton – Business Development Manager at 360 Recruitment Ltd.  

RoundWorks IT

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